We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you are unhappy with anything we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at email@example.com.
If you have any other questions regarding your order, please contact us.
30 Day Returns
If you decide you don't want any non-perishable items in your order you can return them to us within 30 days and we will exchange or refund for the item. Items must be returned in saleable condition. You will be responsible for the cost of return if the item it is not faulty.
Whilst we try very hard to deliver your items to you in perfect condition, if you do receive any that are damaged or faulty then please contact us within 30 days of receipt and we will happily organise an exchange or refund.
Returns can be made to any of our stores with proof of purchase, or can be sent to:
Eternal Lake Nature Reserve, Salt Lane, Cliffe, ME3 7RT
Please include your order number when returning items by post. Once we have received the items, please allow between 5-7 working days for your refund to be processed.
Our returns policy does not affect your statutory rights.